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Support Center | Creatorlink

GETTING STARTED

  • QWhat kind of site is Creatorlink?
  • A

    Creatorlink is for creative people to make their own portfolio site for their work, and a service for creators around the world to share their work with each other.

    Give it a go, and create your own masterpiece portfolio today!


  • QHow do I register for Creatorlink?
  • AIn order to register, you'll need to input your email address, your name and password. As well, you'll need to agree to the terms and conditions and privacy policy of the site at the registration page. After that, a confirmation email will be sent to the email address you entered, and then you'll be able to register.
  • QIs there a membership free?
  • A There is no membership or registration fee, and after you register, you'll be provided with your own domain, hosting, and all the services of Creatorlink.
  • QHow do I share my site, to make it public?
  • AAfter making your account, it only takes one click to publish your site! (Although you'll still need to choose a template, and customize it if you want). If you don't already have an account, please sign up at the registration page.
  • QHow do I publish my site, to make it public?
  • A

    After you sign in, you'll be able to create your own site by first choosing a free template offered by Creatorlink. Then using the editor, you can customize the template however you want.

  • QCan I create and edit a portfolio site using a mobile device?
  • A
    At the moment, Creatorlink services are optimized for desktops and laptops, so we kindly ask you to use a device with a larger screen to make your site.

  • QAre there any browser limitations for using Creatorlink services?
  • AThe Creatorlink site is compatible with Internet Explorer (at least version 10), Google Chrome, Apple Safari, and Mozilla Firefox. To use Creatorlink services smoothly, please choose one of the above browsers and update your browser to the latest version. (You may download the latest version for one of the above browsers, by using one of the links below). 

  • QIs Creatorlink compatible with iPads or other tablets?
  • AYou'll be able to access your portfolio site using an iPad or another tablet. Although, if you have a lot of content on your portfolio site, it might take some time to load your site. (Please keep in mind that the editor (used to edit your site) is currently only accessible on a desktop or laptop).
  • QHow many sites can I create in one account?
  • A

    You can create free websites up to 10 and you can create a premium websites unlimited.

USING THE EDITOR

Working with sections/pages
  • QWhat‘s the ‘one page design‘ option in the site settings menu?
  • A Instead of viewing your site with many different pages, you can set your site to be a single page. This way, visitors can easily view many pages as one long page by scrolling.


  • QHow do I change the order of the pages on my site?
  • A 1. Open the editor.
    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.
    3. Click anywhere to the left of the icons for the section/page you want to rearrange. While holding the mouse button, drag and drop (move your mouse and release the mouse button) to rearrange the order of your sections/pages.




    While using the one page design, you're able to change the order of the blocks on your site by:

    1. Hover over a block (or place your mouse cursor anywhere over a block), you'll see a small gear  button for block settings at the top-right corner. Click this button.

    2. Click 'reorder blocks'  at the bottom-left corner of the block settings box that appears.

    3. After that, drag and drop blocks (move blocks around by holding the left mouse button, moving a block, then release the mouse button) to rearrange the order.

    4. Click 'save' to save your changes.



  • QHow do I hide a page that‘s already on my site?
  • A 1. Open the editor.
    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.
    3. On the same row as the page that you want to hide, click the eye icon once to hide that page. (The eye icon will turn grey, to represent a hidden state).

    (To display a hidden page, click the eye icon once for that page (the icon should be grey. The icon will change to blue and the page will now be displayed).


  • QHow do I delete a page?
  • A
    Similar to hiding a page, 
    1. Click a trash can icon instead of an eye icon to delete a page . 
    2. A confirmation box will appear. Click 'ok' to confirm your choice. 

    (for more info, see 'Using the editor > Working with sections/pages > How do I hide a page that's already on my site')


  • QHow can I protect my images and text from my website?
  • A

    You can protect your images and text by turning on the Disable right-clicks option
    in the Site Settings menu. By enabling this option, users will not be able to right click on your site.


    * Please note that this option does not guarantee 100% protection, as visitors can still take screenshots
    or view your site’s source code. 

  • QHow can I add popups to my website?
  • A
    1. Open the editor.
    2. Click the Site Settings menu in the top-left corner of the editor screen.
    3. Click the popup tab.
    4. Turn on the Use option.
        

    5. Click Add popup button.
    6. Choose and apply the image for a popup.
        



  • QHow can I change the Popup closing time?
  • A
    You can set your popup closing time to the Always open, 12 hours, 6 hours, 1 hour, 30 minutes, 10 minutes.

    1. Open the editor.
    2. Click the Site Settings menu in the top-left corner of the editor screen.
    3. Click the popup tab.
    4. Click Closing Time icon()
    5. Choose the closing time.
         
  • QCan I change the Popup position?
  • A Unfortunately, you cannot change the Popup position.
  • QHow can I create a Members Only Page?
  • A
    To create a Members Only page, the site must use the business plan and enable the Membership.
    After upgrade the site and enable the Membership, please follow the steps to create a Members Only page.

    1. Go to Edit mode.
    2. Click the Page Permissions Setting icon on the menu.
       

    3. Select “Site Members Only” option
    4. Choose the level of the members to access.
        ( E.g. 5 -> Members who are same or higher than level 5 can access to the page)

       

    5. Click ‘Ok’ button to apply.


Working with blocks
  • QWhat‘s a block?
  • AA block is a basic element to build your site (a building block). You can add, delete, or rearrange blocks to easily create your site.
  • QHow do I add a block?
  • A 1. Open the editor.
    2. Hover or place your mouse cursor over the area where a block ends. An 'add block'  button should appear (if not, try moving your mouse up and down a little where a block ends, and the button should appear).
    3. Click the 'add block'  button, or anywhere along the dashed blue line between two blocks.
    4. Click to choose the type of block that you want to use, then click on a block, to choose a block to use.
    5. A preview of your selected block should appear. Click the 'apply' button in the top right corner.



  • QHow do I delete a block?
  • A1. Open the editor.
    2. While hovering over a block (or place your mouse cursor anywhere over a block), you'll see a small gear button for block settings at the top-right corner. Click this button. 
    3. Click the 'delete block'  icon, to delete the currently selected block.
  • QHow do I copy/duplicate a block?
  • A1. Open the editor.
    2. While hovering over a block (or place your mouse cursor anywhere over a block), you'll see a small gear button for block settings at the top-right corner. Click this button.
    3. Click the 'duplicate block'   icon, to copy/duplicate the currently selected block.

  • QHow do I change the padding (the white space) around a block?
  • A 1. Open the editor.
    2. While hovering over a block (or place your mouse cursor anywhere over a block), you'll see a small gear button for block settings at the top-right corner. Click this button.
    3. Click on the 'padding' option.
    4. Drag the blue buttons to adjust the white space (padding) at the top and bottom of the current block. (Your changes are applied immediately, so there is no need to click a save button).



    Note: To change the padding at the sides of a block, you will need to change the CSS code for the block.

    To change the padding at the sides of a block:
    1. Click the 'HTML/CSS' icon at the bottom of the block settings box.
    2. Then click on the 'css' tab at the top-left part of the box that appears.
    3. Make necessary changes to the code, then click 'save'.

  • QHow do I rearrange or change the order of blocks?
  • A1. Open the editor.
    2. While hovering over a block (or place your mouse cursor anywhere over a block), you'll see a small gear button for block settings at the top-right corner. Click this button.

    3. Click the 'reorder blocks' icon, to rearrange or change the order of blocks on the current page.

    4. Click, drag, and drop (while holding the left mouse button, move a block, then release the mouse button) to rearrange blocks.

    5. Click 'save' to save your changes.



  • QWhat‘s the ‘content-wrap‘ setting?
  • A
    'Content-wrap' means to leave the set amount of padding/space for a block, and to keep text in one area, instead of allowing text to continue in long lines outside of some boundaries.

    You can think of content or text as wrapping around a block (similar to plastic wrap for food).

    If content wrapping is 'on', then content/text in the current block won't go outside the block, but stay contained within a block and it's set padding.

    If 'off', then content will fill the entire width of a block.

  • QWhy the background image is shown differently on mobile?
  • A
    The image of background type of showcase block is covering the block without spaces. As the image cover the block, the part of top/bottom or left/right side of the image may crop.


  • QWhat is Block Link(Anchor)?
  • A

    It is the link option that you can move to the specific block by applying the name to the block.

  • QHow do I link to other block?
  • A

    There are 3 ways to link to other block.



    4. Click ‘Save’ button to apply.
    5. Click the   icon at the top-right of gallery block
    6. Click the link icon at the image section from image list.
          ※ The linked menu page will be automatically hide and the page will be shown again when you disable the menu link.

        

    7. Choose the ‘Block Link(Anchor)’ option and select the block name to be linked.

        

    8. Click ‘Ok’ button to apply






    4. Click ‘Save’ button to apply.
    5. Move the cursor on the image and then click the link icon.

        

    6. Choose the ‘Block Link(Anchor)’ option and select the block name to be linked.
        ※ The linked menu page will be automatically hide and the page will be shown again when you disable the menu link.
        
        

    7. Click ‘Ok’ button to apply






  • QHow can I change the Countdown date from Countdown block?
  • A
    1. Click the block setting icon at the top-right of Countdown block
    2. Click ‘Countdown Config’ tab
    3. Click the ‘Select date’ box
       

    4. Choose and apply the date.
        


  • Q How can I change the slide delay time of the Slideshow block?
  • A

    1.     Click the Block Setting icon on the Slideshow block.

    2.     Click the “Slide Delay Time category


            


    3.     Enter the slide time on the field in ms unit.

            * Slide delay time is in milliseconds,

           * Time can be set from 0 to 10,000 milliseconds(ms).

              1,000 milliseconds(ms) = 1 second(s)

              10,000 milliseconds(ms) = 10 seconds(s)



Editing a template
  • QWhat happens to my portfolio after I make changes to it in the editor?
  • A
    Whenever you make a change in the editor, you overwrite your page (although these changes will not be applied to your public site, unless you click on the 'publish' button in the top-right part of the screen).

    Please be cautious when making changes to your site.
  • QCan I use images provided in a template?
  • AYes, you may use images used in a template. The images contained in Creatorlink templates are available for the public to use, because they are marked as CC0 (CC zero). This means that there are no rights reserved for this type of images. Therefore, anyone in the world may use the images found in Creatorlink templates. (ABOUT CC0)
  • QHow do I create a site from a blank template?
  • A
    This situation depends on whether you are creating your first site, or if you would like to change your existing template to a blank template.
    Follow procedure A if you're starting from a blank template, or follow procedure B if you changing your existing template to a blank one.

    A. Starting from a blank template
    1. If you are first creating your portfolio site, sign into Creatorlink then click 'Build your site'.
    2. After entering a site name and valid address, click 'save'.
    3. From the template gallery page (you'll be automatically redirected to this page), choose the last template which is the blank template (it contains a white page icon with a dashed border).
    4. A confirmation box will appear, asking if you want to go to the editor, to start working with a blank template. Click 'ok' to begin working in the editor.
    5. From here, you'll be able to freely add your own menus and blocks to create your portfolio site.

    B. Changing your existing template to a blank template
    1. First sign into Creatorlink. If you are using the editor, you'll need to close it, by clicking the 'close' button at the upper-right corner of the screen.
    2. Once the editor is closed, you'll see your dashboard (you can see a title called 'manage your site'). Scroll to the bottom of the page, and click on a 'view more templates' button to view other templates.
    3. From here, you'll be able to choose the blank template (the last template in the gallery).
    4. A confirmation box will appear confirming that you want to change your template. Click 'ok' to begin working with a blank template.



  • QCan I change my website template to others?
  • A
    Yes, you can change your website template by clicking ‘Template’ menu on the footer of
    dashboard. Please think carefully before you change the template. When new template
    overlaps the template, the data that you already worked on your site (block, data, images,
    text and more) will overlap with standard data of templates.

    * If you do not want to lose your work and you just want to use some of blocks that used
      on the other template, you can find and use the blocks that used on the template as
      the templates are the combination of the blocks of block list.

Working with images
  • QHow do I add or change images?
  • A 1. Open the editor.
    2. Hover or place your mouse over the  block containing the image you want to edit.
    3. While hovering over a block, a small gear icon should appear. Click this button.
    4. Depending on the type of block you're working with, the process will be slightly different.
    To work with a header, content, text, image, divider, or contact block follow procedure A.
    To work with a slideshow block follow procedure B.
    To work with a gallery block follow procedure C.

    A. For a header, content, text, image, divider, or contact block:
    1. In the block settings window, click the row for the 'background' option, then click an open folder icon beside 'image'.
    2. This will open your image library, Here you can change an image or to upload a new one.
    3. You can decide to change an image or upload an image.

    To change an image:
    1. If you want to change an image from your image library, click a different image to select it, then click 'add'.

    To upload an image:
    1. Click the 'browse files' button at the bottom-left corner.
    2. Find and click the image file that you want.
    3. In your image library, click the image to select it, and finally click 'add'.

    B. For a slideshow block:
    1. In the block settings window, click the 'add'  button to add an image. Otherwise, click the open folder icon for any image in the 'images' section. This will open your image library, Here you can change an image or to upload a new one. If you want to change an image from your image library, click a different image to select it, then click 'add'. You can also add images in the image library. Click the 'browse files' button at the bottom-left corner, find and click the image file that you want, then in your image library, click the image to select it, and finally click 'add'.

    C. For a gallery block:
    1. In the block settings window, click the 'add'  button near the bottom of the block settings window to add or change an image to your image library. Your image library should open.
    2. If you don't have any images in your image library, then you should see a window to choose a gallery type. If you don't see this window, then skip to step 4 (because you already have at least one image in your image library).
    3. Select a gallery type by clicking on either type. This will open your image library, Otherwise, your image library will open.
    4. In your image library, you can change an image or to upload a new one.


    To change an image or to upload an image, see the steps for procedure A.

  • QHow do I edit text for an image (title, caption, image name)?
  • A 1. Open the editor.
    2. Hover or place your mouse over the image you want to edit.
    3. You can choose to click an image edit button, or use a block settings window.




    To use an image edit button:
    1. Click an edit button.
    2. Click a pencil icon in the bottom-right corner of an image (when you hover or place your mouse over the image).
    3. A new window should appear. Edit some text.
    4. Click 'save' to edit text for an image.

    To use the block settings window:
    1. Click the small gear icon that should appear.
    2. After that, click on the image you want to edit, or where it says 'click to change this text'.
    3.. Edit some text.
    4. Click 'save' to edit text for an image.

  • QHow do I upload many images at the same time?
  • A 1. Open the editor.
    2. Click on a gear icon to open the block settings window for a block.
    3. Next, click on either an 'add' button or an opened folder icon to open your image library.
        (The icon will depend on which type of block you're working with.)
        See  'Using the editor > Working with images > How do I add or change images?' for more info.
    4. Within your image library, you can upload multiple images at once.
    5. To select multiple images, select the 'select all' checkbox that is in the bottom-right corner of the image library window.
  • QAre there limits related to file type or size when uploading files?
  • A
    For a basic Creatorlink account, 200 MB (megabytes) of storage space is provided. Individual photos should be less than 10MB and JPEG, PNG, or a GIF file.
    For videos, Creatorlink supports using videos uploaded with an external site (such as Youtube or Vimeo).
  • QWhen I delete an image in my image library, if it‘s being used on my site, does it get deleted from my site as well?
  • A
    Yes, it does. When you delete an image from your image library, it gets deleted from any content on your site.
    Please think carefully before deleting an image in your image library(We are currently planning to improve this situation).
  • QCan visitors to my portfolio site download or print images on my site?
  • A
    Visitors can choose to save images on your site by using the right click of a mouse. We have implemented a setting to disable the right click of a mouse. However, if a person to truly determined to save an image on your site, then it is still possible, even if the right click on a mouse is disabled. As well, in principle, Creatorlink members are not authorized to use or edit any image uploaded by another Creatorlink member.

    If you need to place a copyright mark on one of your images, we advise you to use a suitable program to place a watermark on the image.
  • QCan I compress the size of an image with Creatorlink?
  • A
    Unfortunately, Creatorlink does not provide a function/feature to compress or reduce the size of an image.

    If you need to adjust the size of an image, we advise you to use photo editing software, such as Adobe Photoshop. After adjusting the size of an image using such software, you may be able to upload it (uploaded images need to be less than 10MB (megabytes) in size).
  • QHow do I change the size of an image?
  • A
    At the moment, you cannot adjust the size of an image using Creatorlink. However, you are able to change the appearance of an background image for a content block, and change the proportions of an image in an image block.

    1. Open the editor.
    2. Hover or place your mouse over the block containing the image you want to edit.
    3. While hovering over a block, a small gear icon should appear. Click this button.

    Change the appearance of a background image in a content block:
    1. Click the background option in the block settings window.
    2. Click the menu for 'size',  to change the appearance of the image's size (the image's actual size is not changed).
    3. You may choose between 'auto, stretch (cover), or fit (contain)'. Click on a menu option to choose the appearance of an image.

    Auto = Creatorlink automatically chooses the size to display.
    Stretch = stretch the image to fill the block's containing space.
    Fit = place the image in the block's space while keeping the background image position setting

    Change the proportions of an image in an image block:
    1. Click the resize icon on the same row as the image you wish to edit.
    2. You'll see a list of proportions. Click to choose a proportion for your image (ranging from 1:1, 16:9, 6:9 7:5, auto, and the image's original size).



    * Showcase/Content block's Image or background image do not support image size function as its attribute.
  • QCan I make a logo using Creatorlink?
  • A
    Currently, there is no function/feature in Creatorlink to make your own logo. We suggest using an external site to design your logo for free.
    (When you upload your logo, remember to upload it as a PNG or JPG file for better quality, unless it has a lot of solid colors. Then a GIF file will do).

    Sites to design a logo for free:

  • QOut of the allowed filetypes for images (GIF, PNG, JPEG), which one should I use to upload images?
  • A
    You may use any of the filetypes supported for images on Creatorlink. For JPEG images, an image's size is good compared to its quality.
    Please remember that the larger the size of an image, the longer it will take to load the image on your site. This can affect page loading times, so please keep this in mind.

  • QWhat are the functions for all the icons in a block settings window?
  • A
    Depending on the block you're using, the available options and icons will differ.
    The following diagram explains what each icon is for.





  • QWhy can‘t I upload an image?
  • A
    Please check if the image satisfies the following requirements.

    - a JPEG, PNG, or GIF file
    - less than 10MB (megabytes) in size
    - the image's file name does not contain any special characters

    If the image satisfies the above requirements and you still cannot upload it, then you might have a problem with a setting on your computer or internet connection.
    Please try the following steps to resolve this problem:

    - Try uploading a different type of image (supported by Creatorlink)
    - Clear your browser's cache and try uploading the image again (See 'Other questions > I've made my site, but I can't see it at my site address. What's wrong?' ).
    - Sign out from your account, sign in again, and try uploading the image again.

    If one of the above solutions does not resolve the problem, please leave a question at the 1:1 Q&A section.

  • QHow do I add a link for an image?
  • A

    1. While hovering over an image, click the   icon.

    2. Select the 'URL' section.

    3. Enter a link address in the textbox.

    4. Click OK.


        

Working with a gallery
  • QHow do I add a gallery?
  • A 1. Open the editor.
    2. Add a new block (See 'Using the editor > Working with blocks > How do I add a block'' for help).
    3. Click the 'gallery' block type.
    4. Choose a gallery type by clicking it..
    5. A preview of your selected block should appear. Click the 'apply' button in the top right corner.


  • QHow do I change the order of content (images, videos, etc.) in my gallery?
  • A
    1. Open the editor.
    2. Hover (or place your mouse cursor anywhere over) the gallery block.
    3. You'll see a small gear   button appear for block settings at the top-right corner. Click this button.
    4. Click, drag, and drop (while holding the left mouse button, move a block, then release the mouse button) to rearrange the order of the contents in your gallery block (Your changes are applied immediately, so there is no need to click a save button).

    You may also click the arrows  icon then change the order of a gallery content item, by choosing whether to make it first, move it up/down one position (towards the top or bottom of the list of gallery items (the top represents the first item, and the bottom is the last), or to make the current gallery item the last item in your gallery block).

      
  • QHow do I delete a gallery item?
  • A 1. Open the editor.
    2. Hover (or place your mouse cursor anywhere over) the gallery block.
    3. You'll see a small gear   button appear for block settings at the top-right corner. Click this button.
    4. Click a trash can icon to delete a gallery item.
    5. A confirmation box will appear. Click 'ok' to confirm your choice.


  • QHow do I hide a gallery item?
  • A
    Similar to deleting a gallery item, but click the eye icon on the same row as the item you wish to delete (see 'Using the editor > Working with a gallery > How do I delete a gallery item').

    1. On the same row as the gallery item that you want to hide, click the eye   icon once to hide that gallery item. (The eye  icon will be crossed out, to represent a hidden state).

    (To display a hidden page, click the eye  icon once for that gallery item (The icon will be no longer crossed out and the gallery item will now be displayed).




  • QWhat‘s the difference between the two types of galleries (image and project)?
  • A


    Image gallery type: view gallery items as a photo gallery




    Project gallery type: add a title and caption for each gallery item. Also, each gallery item in this gallery type can be a separate page, where you can add blocks to create a separate page for each project.

  • QCan I add any type of block to a page in my project gallery?
  • A
    The purpose of the project gallery is to describe each project. Therefore you may not have a gallery or contact block within a gallery block. You may choose a header/text/divider/image/video block to add to a project gallery item. (In a gallery block, the content block is replaced with the video block).

  • QHow can I categorize the gallery images?
  • A
    1. Click the  icon at the top-right of gallery block
    2. Turn on(  ) the Category option
    3. Adjust the category items and format
       

    4. Click image thumbnail at the image list.
       * You can click the edit icon on the image at the gallery block, too.
    5. Choose category at the category list.
        
      

    6. Click [Save] button to apply

  • Q How can I add more categories to the gallery?
  • A
    1. Click the  icon at the top-right of gallery block
    2. Click Edit icon of Items at the Category tab.
       

    3. Click the 'Add’button
    4. Enter the category name
       

    5. Click ‘OK’ button to apply
  • QHow can I use duplicate feature in gallery block?
  • A
    1. Open the editor.
    2. Click the 'Block Settings’ (  ) icon at the top-right of the forum block.
    3. Move to gallery image list section.
    4. Click the Duplicate icon(  ) at the image you wish to duplicate.

        

    5. Click 'Ok' button at the confirmation message box.
    6. Check the duplicated image at the top of the gallery list.
        
  • QHow can I move to gallery project page to other gallery project page?
  • A
    You can easily move to other project page by using the Bottom List feature.

    1. Click the ‘block setting’ icon at the top-right of the gallery block
    2. Turn on the Bottom List option.

       

    3. Move to project page.
    4. Check the list at the bottom of the project page.
        

  • QWhat is Using Various Types of Blocks in Project Page
  • A

    You can use additional Showcase, Header, Content, Text, Image and more types of blocks in the project page of Gallery block other than basic text/divider/image/video blocks.

  • QWhat kind of the blocks I can use at the Project Page for the Gallery block.
  • A

    If you are using the free plan and basic plan for the site, you can use the basic Text blocks, Divider blocks, Image blocks and Video blocks.

     

    But if you are using the business plan, you can use basic style of the blocks and more various types of blocks such as the Slideshow, Header, Content, Social and more.

     

    [How to add Various Types of Blocks]

    <!--[if !supportLists]-->1.     <!--[endif]-->Click the Add Block icon on the block.

    <!--[if !supportLists]-->2.     <!--[endif]-->Click the “Using Various Types of Blocks” button.



     

    <!--[if !supportLists]-->3.     <!--[endif]-->Choose the block that you want to use on the block list.



     

     

Editing text
  • QHow do I change the font/color/size/alignment of some text, or make some text into a link?
  • A
    1. Since the editor is currently only available on desktops or laptops (this also excludes smaller resized browser windows on desktops or laptops), simply select some text, and a small toolbox will appear above the selected text.
    2. The toolbox will contain different icons for various actions to edit the selected text. This way, you can change the style of some selected text, to edit the font/color/size/alignment of some text, or make some text into a link.
    (Note: you'll need to select some text first, then change the style, rather than set a style, then type some text).




  • QIs there a limit to the amount of text I can write?
  • A
    There is a limit of 65,000 characters. That's comes to approximately 13,000 words. This limit exists for the gallery and text blocks, so please keep this in mind.
  • QCan I use fonts for different languages?
  • AYou can use fonts for nine different languages for your text.
    Supported Languages: English, Korean, Japanese, Thai, Arabic, Cyrillic, Hebrew, Chinese, Vietnamese
  • QHow can I add fonts for other languages?
  • A

    1.. Open the editor

    2. Click ‘Site Settings’ menu in the top-left corner of the editor screen.

    3. Click ‘Default Font’ tab.

    4. Click the ‘Font’ option.


     

    4. Select the languages that you want to use

       

    5. Click OK
    6. You can check the added fonts at the top of the font list.

       

  • QWhy does my website slow down when I add all of the supported language fonts to my font list?
  • A

    The file size for some of the language fonts is large, and this causes your website to slow down, 

    because it has to load more files with large file sizes, which takes longer. So we recommend you use 

    only necessary language fonts for your website.

Changing a background
  • QWhat should the resolution and size of a background image for my portfolio site be?
  • A
    Screen size will vary depending on the device you are using (your image will respond or adapt its size to every device, unless you customize some code), but we suggest you use a 1920 x 1100 px image at 72 dpi (px = pixels, dpi = dots per inch).
  • QHow do I change my background image?
  • A
    You can change the background image for your entire site or for a single block. Follow procedure A to change your site's background image, or follow procedure B to change a block's background image.

    A. Changing your site's background
    1. At the upper-left part of the editor screen, click on the 'site settings' menu, click 'background'.
    2. Click an open folder icon beside 'image' to choose an image from your image library, or to upload a new image.
    3. To choose an image from your image library follow step 3a. To upload another image follow step 3b.
        3a. If you want to choose an image from your image library, click the image to select it, then click 'add'.
        3b. Otherwise, to upload a another image, click the 'browse files' button at the bottom-left corner, find and click the image file that you want, then in your image library, click the image to select it, and finally click 'add'.



    B. Changing a block's background
    1. While hovering over a block (or while placing your mouse  anywhere over a block), you'll see a small gear  button for block settings at the top-right corner. Click this button.
    2. Click 'background', then follow the same steps as you would change your site's background, after the 'click background' step (see 'Using the editor > Changing a background > How do I change my background image > procedure A starting at step 2).



Working with navigation menus and links
  • QHow do I add a new section/page to a navigation menu?
  • A1. Open the editor.
    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.
    3. Click the 'add section/page'  button at the bottom of the menu at appears.
    4. Click the textbox that appears near the bottom of the menu.
    5. Type a section/page name, then click the checkmark button.


  • QWhat‘s the ‘use slideshow‘ setting?
  • A
    The slideshow setting is for the first content that is seen on a portfolio site. It is like an automatic slideshow for an image gallery, and you can add text to this section.

    Using the slideshow setting:
    To use this function turn the setting on, or turn the setting off to not use it.

  • QHow do I change a section/page‘s name?
  • A
    Similar to adding a section/page, except you need to click a pencil icon to edit the current name for the section/page.

    1. Open the editor.
    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.
    3. Click the pencil icon on the same row as the section/page you want to edit.
    4. Click the textbox that appears, where the section/page's name is.
    5. Type a new section/page name, then click the checkmark button.


  • QHow do I change the order of my sections/pages?
  • A
    1. Open the editor.
    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.
    3. Click and hold the mouse button anywhere to the left, of the row of icons, for the section/page that you wish to reorder.
    4. While holding the mouse button, click, drag and drop (move your mouse and release the mouse button) to rearrange the order of your sections or pages (sections for a one page design, and pages for a multiple-page layout).
    (Your changes are applied immediately, so there is no need to click a save button).


  • QCan I change a section/page to be part of another section/page?
  • A 1. Open the editor.
    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.
    3. Click and hold the mouse button anywhere to the left, of the row of icons, for the section/page that you wish to edit.
    4. While holding the mouse button, click, drag and drop (move your mouse and release the mouse button) to edit a section/page.
    (Move a section/page to the right, to make it part of section/page before it (or above it in the navigation menu), or move it left to remove it from the previous section/page. You can also add a section/page to another section/page, by moving (reordering) it vertically and indented a little to the right, to make it part of another section/page.

    (Your changes are applied immediately, so there is no need to click a save button).


  • QHow do I change the design of my navigation menu?
  • A 1. Open the editor.
    2. Place your mouse over or hover the navigation menu section of your site (the area where the sections/pages of your site are listed).
    3. While hovering over your navigation menu section, you'll see a small gear  button for block settings at the top-right corner of that block. Click this button.
    4. Click the refresh  icon.
    5. Click to choose a navigation menu style, then click to choose on a navigation menu that you want to use.
    6. A preview of your selection should appear. Click the 'apply' button in the top right corner.


  • QHow can I check if a page/section was visible in my navigation menu?
  • A
    You'll need to check if the page/section is visible or hidden. To do that, you'll need to check whether the eye icon for a navigation menu item is blue or grey (blue = visible, grey = hidden).

    1. Open the editor.
    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.
    3. Look at the eye icon on the same row as the specific section/page in the list, and check the color of the icon (blue = visible, grey = hidden).

    * To make a section/page visible/hidden,  see  'Working with the editor > Working with sections/pages > How do I hide a page that's already on my site'.



  • QHow do I make a button into a link?
  • A
    1. Open the editor.
    2. Double-click or select the text for the button you wish to make into a link.
    3. A toolbox should appear to edit the style of the selected text. Click the link icon (the last icon).
    4. A box should appear. Depending on where you want the link to redirect to, choose either 4a or 4b.
    4a. To redirect to a page/section on your site:
          Click that page/section's name in the list.
    4b. To redirect to an external site:
          Paste or enter text for the link in the area that says 'paste or type a link'.
    5. Click anywhere outside the dark grey box to exit the link settings window.




  • QHow do I change the text for a button?
  • A 1. Open the editor.
    2. Click on the button's text.
    3. Edit the text.



  • QHow do I make a link open in a new window?
  • A 1. Open the editor.
    2. Double-click or select the text for the button you wish to make into a link.
    3. A toolbox should appear to edit the style of the selected text. 

        
    4. Click the
    link icon
    5. Choose the Link option that you want to link.
       URL: LInk to the entered URL.
       Menu LInk: Link to the specific menu
       Block Link: LInk to the specific block

    * If you check on the 'Open in a new window" option, the link will be opened in a new window.



    6. Click 'OK' button.
  • QHow do I add a link to a navigation menu?
  • A

    1. Open the editor.

    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.

    3. Click the  icon on the same row as the specific section/page in the list.

    4. Enter a link address in the textbox for the URL section.

    5. Click OK.


       

  • QWhen I click a navigation menu that has a submenu, how can I redirect to a specific page/section in the submenu?
  • A

    1. Open the editor.

          2. Click the 'navigation settings' menu in the top-left corner of the editor screen.

          3. Click the  icon on the same row as the specific section/page in the list.

          4. Select the 'submenu link' section.

          5. Click on the dropdown menu, and choose the page/section to redirect to.

          6. Click OK.


              

           <!--[endif]-->

           * The 'submenu link' section is only enabled when a navigation menu has

  • QHow can I use a navigation menu as a menu header?
  • A

    1. Open the editor.

    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.

    3. Click the  icon on the same row as the specific section/page in the list.

    4. Select the 'Used as a menu header(unclickable)' section.

    5. Click OK.

        


      * The 'Used as a menu header(unclickable)' section is only enabled when a navigation 

  • QHow can I disable a menu link?
  • A

    1. Open the editor.

    2. Click the 'navigation settings' menu in the top-left corner of the editor screen.

    3. Click the  icon on the same row as the specific section/page in the list.

    4. Select the 'Default Link' section.

    5. Click OK.


        


  • QWhat is Mobile Optimized Design?
  • A
    Optimized menu design for mobile will be applied to the mobile menu.



  • QCan I customize the menu colors?
  • A

    Yes, you can customize navigation background, default color, hover color, click color and more at the Color Settings.

     

    [How to customize the menu colors]

    1. Click the block settings icon (at the top-right of gallery block

    2. Click the Background or Menu Font tab.

    3. Click the Color Settings icon()
       


    4. Customize the menu colors.
       

    5. Click the ‘Ok’ button to apply the change.

  • QI can’t find the color settings icon on the block settings.
  • A

    If you cannot find the color settings icon on your menu block settings, your menu was inserted before the update the color settings feature. To use color settings, you may change your menu to new menu by using the ‘Change Menu Design’ feature on the block settings.



  • QHow do I use the Button for Mobile feature?
  • A
    You can use the Button for Mobile feature when you upgrade your plan to Business plan.
    You can add maximum 3 buttons at the bottom of the mobile screen. You can add link to each buttons such as make a call or link to menu, map, other site or others.

    [How to set the button for mobile]
    1. Click the “Site Settings” menu 
            

    2. Click the Settings icon on the BUTTON FOR MOBILE

            


                                                                 [Button for Mobile Setting] 



    1. ITEM NAME – Enter name of the item.
    2. Order – Change order of the item by dragging and drop.
    3. View – Able/Disable the item.
    4. Phone – Enter the phone number
    5. Link – You can add a URL Link / Menu Link / Block Link(Anchor)
    6. Icon – Choose the icon for the button.

        

    8. Personal Information Collection and Usage Agreement – You must agree with the Personal Information Collection and Usage Agreement as we collect your phone number for make a call function.

    9. Preview – You can check how your settings for the buttons look on the mobile

            


Forum
  • QHow do I change a forum’s style?
  • A

    1. Open the editor.

    2. Click the ‘Block Setting  icon at the top-right of the forum block
    3. Click the ‘Change Forum Design  icon
    4. Select and ‘Apply’ the forum style that you want.
    * Remember to publish your changes after changing a forum’s style, to apply the new style.

  • QCan I recover a deleted post from a forum?
  • AOnce a post has been deleted from a forum, you cannot recover it, since a deleted post is permanently deleted. Please think carefully before deleting a forum post or a forum.
  • QHow do I change the permissions for a forum?
  • A

    1. Open the editor
    2. Click the ‘Block Settings  icon at the top-right of the forum block
    3. Click the ‘Forum Settings’  button in the Block Settings window

    4. Change the permissions for each setting
         All: All users have permission to read/write posts (including guests)
         Members: Only Creatorlink members have permission to read/write posts
         Group: Only members of a specific group have permission to read/write posts

    5. Click the ‘Save’ button to apply your changes

  • QHow can I add a post to a FAQ forum?
  • A The site owner may only write posts to a FAQ forum, by using the editor. On a published site, anyone may read posts on a FAQ forum.
  • QWho can read private posts in a forum?
  • A

    Whether or not a person can read a private post, depends on who wrote the post.
       - If the site owner wrote the post, only the owner can read/edit it

       - If a Creatorlink member wrote the post, only the owner and member who wrote the post can read/edit it
       - If a guest (not a member) wrote the post: only the owner and the guest who knows the password can read/edit it

  • QHow can non-members check private reply posts to their posts?
  • A If a user leaves a private reply to non-member’s post, the non-member needs to verify oneself
    as the writer by entering the correct password.

           If a user leaves a private reply to a non-member’s public post:

              1. Click the post that the non-member wrote.

              2. Click the  icon at the top-right of the block, then click ‘Modify’.

              3. Enter the password in the password window



              4. Close the edit window and return to the list

              5. Check the private reply.


           If a user leaves a private reply to a non-member’s private post:

              1. Click the post that the non-member wrote.

              2. Enter the password in the password window



              3. Return to the list.

              4 Check the private reply.


  • QWhat is a ‘Group’ in forum settings?
  • A

    A group is selected list of Creatorlink members who have certain access levels to a forum. (You can easily make
    a private forum by giving read/write access to only members of a certain group.)

    * Only Creatorlink members may be added to a group.

  • QHow can I manage my forum groups?
  • A

    1. Click the  icon at the top-right of a block

    2. Open Management tab

    3. Click  icon at the Groups section

    4. Manage a group by using the Add a group, Edit a group, Delete a group or Add a member features

    .

  • QHow can I add a member to a group?
  • A

    1. Click the  icon at the top-right of a block
    2. Open Management tab

    3. Click  icon at the Groups section

    4. Click  icon

    5. Enter the ID of Creatorlink member to be member of group..

       Ex) help@creatorlink.net (o), help(x), Creatorlink(x)

  • QCan I show my post to only people who know the password?
  • A
    There is the way to only people who know the password can read your post.

         1. Set your forum authority to ‘All’
         2. Log out from the Creatorlink site.
         3. Go to your forum and click ‘Write’ button
         4. Log in with Anonymous.
            * The password that you used to log in as Anonymous is the password that you
              want to share with people. So please do not use your private password for your
              private protection.
           
            
            
         5. Write content and check on the ‘Private’ option.
         6. Click ‘Ok’ button
         7. When people trying to read your private post, they may need your password to read. 

             

    * We have a plan to update the feature that Creatorlink members also can use
       the password feature for their post.

  • QHow can I move to forum post to other forum post?
  • A
    You can easily move to other post by using Bottom List feature.

    1. Click the ‘block setting’ icon at the top-right of the forum block
    2. Click the Comment/Private/List tab
    3. Turn on the Bottom List option.
        

    4. Move to forum post.
    5. Check the list at the bottom of the post page.
      
  • QCan I edit the list item for the forum?
  • A

        1. Click the Block Setting() at the top-right of forum block

            2. Click the ‘Language/Item/Color Settings’ tab
        3. Check or uncheck the items for your forum list

           



  • QHow to use the category for the forum post?
  • A

    1. Click the Block Setting() at the top-right of forum block

    2. Click the ‘Language/Item/Color Settings’ tab

    3. Check on the ‘Category’ item
           

       

        4. Click the ‘Add’ button on the Edit Forum Category window

           

        


       5. Enter the name of the Category and apply it.

          

    6. Click the ‘Close’ button.

    * You can apply the category to the post when you write or edit the post.  




  • QHow to change the forum default color set?
  • A

    You can change the forum default color set between black and white.

       1. Click the Block Setting icon at the top-right of forum block

       2. Click the ‘Language/Item/Color Settings’ tab
       3. Choose the color at the Color Set

           



  • QI cannot find the Language/Item/Color tab on my forum block settings.
  • A

    The language/item/color settings tab is available on the latest version of the forum.
    If you do not see the language/item/color settings tab on your forum block settings,
    your forum block is previous version. You can apply the latest version of the forum
    by using the ‘Change Forum Design’ option in the block settings.





  • QHow can I set pre-populated text into the description field?
  • A

    By setting the pre-populated text into the description field, you can induce users to follow the rules or fill out the form.

    * You cannot use the description filed for the FAQ forum

     

    <!--[if !supportLists]-->1.     <!--[endif]-->Click the Block Setting icon on the Forum block

    2.     Click the Pencil Icon on the Description Field category.




    <!--[if !supportLists]-->3.     <!--[endif]-->Enter the pre-populated text into the description field.



     

    <!--[if !supportLists]-->4.     <!--[endif]-->Click the Ok button to apply.

     


    [How it looks]



Video
  • QHow do I upload a video from an external site?
  • A
    We currently do not allow videos to be uploaded using Creatorlink. You may upload a video on an external site (such as Youtube, or Vimeo), then post that video on your site, by adding an external link or by embedding the code for that video.

    A. Upload using Youtube 
    1. On the Youtube site, click on the 'Share' button (three dots connected by lines) below the video. It is beside the 'Add to' button (plus sign).
    2. Choose whether to add an external link to a video (easy), or embed code for a video (hard. You have two options). 

    Follow the instructions for 2-a for adding an external link, and 2-b to embed code for a video.

    2-a. Add an external link to a video
    1. Click on the link for the video.
    2. Copy the selected text for the link.
    3. Select/write some text and convert it into a link or paste the link in a block that can contain text. (to edit text, see: 'Using the editor > Editing text > How do I change the font/color/size/alignment of some text, or make some text into a link' ).

    2-b. Embed code for a video
    1. Click on the 'Embed' option.
    2. Copy the embed code.
    3. Choose either option 1 or option 2 to choose how you'll embed code for your video. You may (1) add a video block to a project gallery or (2) Edit HTML code.

    Option 1 - Add a video block to a project gallery
    1. Add a new 'gallery' block (see 'Using the editor > Working with blocks > How do I add a block' for more info).
    2. Click the 'add' button to add some content to the gallery.
    3. Choose the 'project' type of gallery.
    4. Click the 'browse files' button in the lower-left corner to upload an image to your image library (your image library must contain at least one image to add a video to the gallery).
    5. Select your first uploaded image by clicking it once (it will be surrounded by a blue box).
    6. Click the 'add' button to add a new project gallery to your site.
    7. Click on your uploaded image to view your project gallery.
    8. Add a new block to your project gallery (for more info, see 'Working with blocks > How do I add a block?).
    9. Choose the 'video' block type and the style of the video block.
    10. Paste the video's address into the text box.
    11. Click 'save'.

    Option 2 - Edit HTML code
    1. Add a 'divider' block (any block may be added, but editing the code for a divider block is the simplest. See 'Using the editor > Working with blocks > How do I add a block' for more info).
    2. Open the block settings window. (How? While hovering over a block (or place your mouse cursor anywhere over a block), you'll see a small gear button for block settings at the top-right corner. Click this button)..
    3. Click on 'HTML/CSS' to edit the code.
    4. Delete all the code inside the tag with div class="row"
    5. Paste the embed code inside the tag with div class="row". 
    6. Click 'save'.

    B. Upload using Vimeo 
    1.  On the Vimeo website, click on the share button of the video (It is a paper airplane icon, at the top right corner of the video).
    2.  Copy the link or the embed code.
    3.  Start from step 3 of 2-a and proceed to add a video link, or start from step 3 of 2-b and proceed, to embed a video to your site.

    * In case the video does not get embedded:
    1. Click on the share button of your video on the Vimeo site.
    2. Click on the 'Show options' button (across from 'Embed').
    3. Click on the 'Get old embed code' link at the bottom-right corner.
    4. Copy the embed code (it should be different from the original embed code).
    5. Start from option 2 of procedure 2-b and proceed to embed code for your video in your site.
  • QWhat kind of url link can I use for a background video block?
  • A

    You need to upload your mp4 or webm video file to your host.
      1. A video link url from your own host or from a site that provides a video url link
          http://creatorlink.net/resource/video/sample/bgvideo-2.mp4

      2. A video link url from Gfycat(www.gfycat.com).

           https://gfycat.com/BelovedForcefulBordercollie


         The link must end with one of the following video file formats (mp4 or webm) or gfycat url.

              ex) http://creatorlink.net/resource/video/sample/bgvideo-2.mp4 (o)

                     https://gfycat.com/BelovedForcefulBordercollie (o)

                     https://youtu.be/Fn0Mpyh3xto (x)

  • QWhy doesn’t my background video play in some browsers?
  • A

    The mp4 video format works in most browsers, but webm does not work in every browser such as Internet Explorer and others.


  • QWhat are the video requirements for a background video block?
  • A

      Resolution - 1920 x 556
       File FormatMP4(.h.264)
                                  webm(IE does not support this format)
       Length - less than 15 seconds
       Frame rate - 15 - 30 frames/second
       Size – about 3 MB

  • QWhat is a preview image?
  • A

    Mobile devices do not fully support playback of background videos, due to complications such as
    different browser support of video file types. Therefore, we decided to use a preview image to replace
    a background video, and display as a background image.
    (Don't forget that a preview image will also display while a video is loading.)

    You'll need to upload your own preview image (otherwise the previously used image will be used).

  • QHow can I change the video of a background video block?
  • A

    1. Click the  icon on the top-right side of a block.
    2. Look under the background section.
    3.. Change the video link in the video area.

         

    4. Click the 'Save' button.
    5. If the link isn't from Gfycat, click the folder icon to change the preview image.

  • QHow can I add background music?
  • A

    1. Open the editor
    2. Click ‘Site Settings’ menu in the top-left corner of the editor screen.
    3. Click ‘Background Music’ tab.

        

    4. Click ‘Add Music’ button and add music files.
    * You can upload MP3 files (Maximum size: 10MB) up to 5.
    5. Turn on (  ) the Use option.
    6. Publish the site.


  • QHow to apply the Naver TV video to video block?
  • A

    1. Go to Naver TV video page.
       

    2. Click the Share icon
        

    3. Copy the Code
        

    4. Paste the code on the Notepad.
        


    5. Copy the only video url from the src=”video url” source.
        


    6. Go to the edit mode of the Creatorlink.
       

    7. Click the Block settings icon on the video block.
       

    8. Paste the Naver TV video url on the Video.
       

    9. Click the ‘Save’ button to apply
        

     

Social
  • QHow do I change the account for a social media feed?
  • A

       1. Click the  icon at the top-right of a social feed block

       2. Click the social feed category

       3. Input an account ID or hashtag

           Ex) @creatorlink, #creatorlink

           


       4. Click the Save button

  • QWhy I can’t see my latest social posts on my site?
  • AEach social media service takes some time to upload new posts to their servers, which can later be fetched as a feed.
    This process usually takes a few minutes. After that, you’ll be able to read your latest posts on your site.
  • QHow can I load Instagram feed to my website?
  • A

    1. Click the  icon at the top-right of Social block.
    2. Click Social Feeds tab.
    3. Click ‘Connect’ button at the Instagram.


        


    4. Sign in with your instagram account.
        
        

    5. Click ‘Authorize’ button to agree with collect your instagram information.


        

    6. Click ‘Save’ button
        
         

    * You must click the ‘Save’ button after connect with your instagram account to load the feeds to social block. 


  • QHow can I change instagram feeds with different Instagram account?
  • A

    To change the Instagram account, you may access to the Instagram website (www.instagram.com) and log out the currently signed in Instagram account. Then you may able to log in with different Instagram account.

Contact
  • QHow can I display my location using a map block?
  • A

    You can display your location using a Google Maps URL.

       1. Go to the Google Maps site
           maps.google.com
       2. Search your location 
       3. Copy the URL from the address bar in the browser
           

          * Short URLs are not supported.


       
    4. Paste your location’s URL in the text box in the block settings window for your map block

           

          5. Click‘Save’.


  • QWhy is my map displaying the wrong location or not displaying at all?
  • A
    When you directly copy the URL after searching the location from Google Maps and paste it
    in the block settings window for your map block, it will display the right location. However,
    if you copy the URL after doing any of the following actions, the location data will be changed,
    and your map block might display a different location.

    - Zoom in/out using a mouse wheel : It shows the different location
    - Move the center of the map : It shows the different location
    - Move the center of the map and zoom in/out using a mouse wheel : The map does not display properly
    - Use the Short URLs : The Short URLs are not supported.
  • QHow can I set up the Email address for the notice message of the Contact block?
  • A

     

    1. Click the block setting icon on the Contact block.

     

    2. Click the “+” icon on the SEND TO field.

      

     



    [Email Setting Window]





    <!--[if supportFields]> eq \o\ac(,1)<!--[if !supportFields]-->1<!--[endif]--><!--[if supportFields]>. Field – Enter the Email Address that you wish to add.

    <!--[if supportFields]> eq \o\ac(,2)<!--[if !supportFields]-->2<!--[endif]--><!--[if supportFields]>. Add Button – Add the entered email address.

    * Only premium plan users can add more email addresses.

    <!--[if supportFields]> eq \o\ac(,3)<!--[if !supportFields]-->3<!--[endif]--><!--[if supportFields]>. List – List of the email addresses to get the notice messages.

    <!--[if supportFields]> eq \o\ac(,4)<!--[if !supportFields]-->4<!--[endif]--><!--[if supportFields]>. Edit – You can edit the email address

    <!--[if supportFields]> eq \o\ac(,5)<!--[if !supportFields]-->5<!--[endif]--><!--[if supportFields]>. Delete – Delete the email address from the list.

    <!--[if supportFields]> eq \o\ac(,6)<!--[if !supportFields]-->6<!--[endif]--><!--[if supportFields]>. Close – Close the Email Address window.

     

     

     

SEO/Marketing
  • QWhat are meta tags?
  • A
    A meta tag is a tag that is located in the head section of an HTML document (i.e. between and , found at the 
    top of a web page’s source code. The content in these tags aren’t visible, but they contain important information about your site. 
    Simply, the data in meta tags allow a browser or search engine to gather information about a site and use it.

    The standard meta tag structure and an example are as follows:
    <meta name="value" content="description"></div>
    -> <meta name="author" content="Creatorlink"></div>

    Choose the type of metadata for the name attribute, and the content of your chosen type of metadata for the content attribute. 
    Now, you are able to enter information about your site according to your specific needs and circumstances.
  • QHow do I edit a meta tag?
  • A
    1. Open the editor.
    2. Click the Site Settings menu in the top-left corner of the editor screen.
    3. Click the Edit Meta Tag icon ) in the Site Settings menu.

            

    4. Edit or add the meta tags in the Meta Tags Edit window.

            
  • QWhich meta tags are provided and can I add more tags?
  • A
    The author, title, description and keyword types are default meta tags in your site. You can add extra new meta tags by clicking "Add Tag" button.

    The following Meta tags are examples that you can add to your site.

      subject : Website Subject
      publisher : Name of Organization or Company who created the site
      owner : Name of person in charge of site
      date : Created date
      distribution : Distributor
      copyright : Copyrights 

      
  • QHow I can verify ownership of my site for the use of site search services (such as Google Search Console, Web Master Tools, and more)?
  • A
    You may need to verify ownership of your Creatorlink site to use services such as Google Search Console,
    Naver Web Master Tools or others. There are several ways for verification of site ownership, and you can
    use HTML Tag(meta tags) to verify your Creatorlink website.

    1. Choose HTML Tag option to get meta tags to verify site ownership for a particular service
          < Google Search Console >
             https://www.google.com/webmasters/tools/
          < Naver Webmaster Tools >
             http://webmastertool.naver.com/

    2. Sign into Creatorlink
    3. Open the editor and click the edit(  ) icon for the ‘Meta tag’ category in the Site Settings menu.
    4. Click the  button in the Edit Meta Tag window
    5. Input a Name value for the first input box and a Content value in the next input box.

        


    6. Click “OK”
    7. Click “Publish” to apply your new meta tags
           - If you don’t publish your site after adding new meta tags, your changes will not be applied, and site
              ownership cannot be verified 
    8. Go back to the site and verify the ownership of site.
           - Please make sure you have selected the “HTML Tag” option when you verify the ownership of site, 

  • QWhat is my sitemap url for my creatorlink site?
  • A
    Your site map url is as follow:

    http://siteid.creatorelink.net/user-sitemap
    e.g. http://jdportfolio.creatorelink.net/user-sitemap

    You may need "user-sitemap" when you submit your sitemap.
  • QHow to add my site to Naver Webmaster Tools?
  • A

    To make your website appear on the Naver search result, you may add your site to Naver Webmaster Tools.



    1. Visit Naver Webmaster Tools 


    2. Sign in with Naver account.


    3. Enter the Creatorlink domain address on the box.


    * If you are using your own domain, please enter the domain with “https:// “ and do not contain the “www.”

     Ex) https://www.abc.com (X)

           https://abc.com           (O)


    4. Select the “HTML Tag(HTML 태그)’ option.

    * You can verify the ownership of the website with HTML Tag option only.

          

    5. Check Naver Meta Tag code.


    6. Visit the Creatorlink.net and log in with Creatorlink account.


    7. Enter the Edit mode.


    8. Click the “Site Settings” menu


    9. Click the “Meta Tag Setting” icon.


    10. Choose the “INTRO” for the Page.

    * If you put the Naver Meta Tag on the other pages except “Intro” page, the Naver Webmaster Tools cannot verify your website.

    11. Click the Add Tag button

    12. Enter the Name value of the Naver Meta Tag on the first blank box and enter the Contents value of the Naver Meta Tag on the second blank box.

    * Please refer the below images.




    13. Click the “Ok” button.

    14. Click the “Publish” button to publish the website.

    * If you don’t publish the site, the changed information will not be applied to the published site and Naver Webmaster Tools cannot verify your site as owner.


    15. Go back to the Naver Webmaster Tools page.

    16. Make sure the “HTML 태그(HTML TAG)” option is chosen.

    17. Enter the security text and then click the “확인(OK)” button for verification.


    After complete the registration to the Naver Webmaster Tools, you may register the Sitemaps for the site.



    1. Go to the Naver Webmaster Tools site.

    2. Select the registered website from the list.

    3. Click the [요청(Request)] – [사이트맵 제출(Register the Sitemap)] menu.

    4. Enter the “user-sitemap” on the blank.
       
    5. Click the “확인(Submit)” button.

    6. You can check the “user-sitemap” has been added on the list.

    * It may take time to show on the Naver Search engine up to 14 days or more.

Form
  • QHow can I edit the Form block?
  • A
    1. Click the block setting() icon at the top-right of a gallery block
    2. Click the ‘Setting’ icon at the Form Config tab

        

    3. Edit the form format at the form setting window.

                                                                                                   
        

       a. Form Name: You can edit your form name.
       b. Title: Enter or edit your question title
       c. Item type: You can use 7 different item types.
                               (Short answer, Paragraph, Single choice, multiple selections, Dropdown, Date, Date and Time)
       d. Item Description: Add a description about your question.
       e. Item Description On/Off: You can turn on/off the description.
       f. Item Options: The option list for Single Choice/Multiple Selection/Dropdown.
       g. Add Option: Add extra option for the list.
       h. Required: Make an item required.
       i. Delete: Delete the item.
         * When you delete the item, the received data also will be deleted. Please save the data as Excel file before delete the items if you need them. 
       j. Add Item: Add a new item on the form.
       k. Title Font: Change the title font style.
       l. Description Font: Change the description font style.
       m. Confirmation Message: You can change the confirmation message.
       n. Send to: You can edit the email address to receive the notice when you get responses.
       o. Privacy Policy: You can insert your own privacy policy for your form.
       p. Privacy On/Off: You can turn on/off to use the privacy policy.
       q. Done: Exit the form configuration window.

  • QWhere can I view the received form data?
  • A

    You can check your received data on the Form page. You can go to the Form page by clicking the Form button on the table in dashboard or Form block setting.




    Go to Form page

  • QCan I save the received form data as Excel file?
  • A You can download the data by click the Excel button () at the right top side of the form data table.
  • QHow can I delete the Form or received data at the form/form data list?
  • A
    You can delete the form or received data by clicking delete icon() of each form or received data column.
            -  To delete the form, the form must not be used in published website or edit mode of website. 
            -  When you delete the form or received data, it will delete the data permanently and cannot be recovered.
                Please save the data as Excel file before delete the items if you need them. 
  • QHow can I set up the Email address for the notice message of the Form block?
  • A

    1. Click the block setting icon on the Contact block.

    2. Click the Setting icon on the Form Config field.


        

     

    3. Click the “+” icon on the SEND TO field.


        

     




    [Email Setting Window]




    <!--[if supportFields]> eq \o\ac(,1)<!--[if !supportFields]-->1<!--[endif]--><!--[if supportFields]>. Field – Enter the Email Address that you wish to add.

    <!--[if supportFields]> eq \o\ac(,2)<!--[if !supportFields]-->2<!--[endif]--><!--[if supportFields]>. Add Button – Add the entered email address.

    * Only premium plan users can add more email addresses.

    <!--[if supportFields]> eq \o\ac(,3)<!--[if !supportFields]-->3<!--[endif]--><!--[if supportFields]>. List – List of the email addresses to get the notice messages.

    <!--[if supportFields]> eq \o\ac(,4)<!--[if !supportFields]-->4<!--[endif]--><!--[if supportFields]>. Edit – You can edit the email address

    <!--[if supportFields]> eq \o\ac(,5)<!--[if !supportFields]-->5<!--[endif]--><!--[if supportFields]>. Delete – Delete the email address from the list.

    <!--[if supportFields]> eq \o\ac(,6)<!--[if !supportFields]-->6<!--[endif]--><!--[if supportFields]>. Close – Close the Email Address window.

PREVIEW/PUBLISH

  • QHow do I save changes to my public site?
  • A
    1. Open the editor.
    2. Click the 'publish' button at the top right of the screen.
    If you click the 'preview' button, your changes will not be applied to your public site.

    You must click the 'publish' button to apply changes to your public site.


  • QHow do I make my site public?
  • A
    1. Open the editor.
    2. Click the 'publish' button at the top-right part of the screen. After a few seconds, a confirmation box will appear and your site will have been published.



    To view your site, enter http://your-site-url.creatorlink.net (where 'your-site-url' is the url you
    chose for your Creatorlink site) in the address bar of your web browser. Or after signing in, in the 'Manage Your Site' section, click on the 'view site' button to view your site 

    Note: the site in the editor may be different from your public site, unless you publish changes by clicking the 'publish' button at the top-right of the screen

MANAGE YOUR SITE

  • QWhat‘s my site‘s address?
  • A
    If you are a member, then it is http://your-site-address.creatorlink.net (where 'your-site-address' is the address you chose for your Creatorlink site).

    * Things to remember when choosing your site's address:

    - Choose a simple and short address
    You must choose an available address (it cannot already be in use by another member). Try picking a address that is easy to type and remember for your site's visitors.

    - Choose a valid address
    Your site address can be a combination of lowercase letters, numbers, and underscores, between three (3) to twenty (20) characters.

    - Avoid prohibited words
    Be careful to avoid brand names, curse words, public institutions, as well as provincial and administrative regions/districts of countries and cities around the world (please use common sense to stay out of trouble).
  • QHow can I change Creatorlink's sub-domain address(SiteID)?
  • A
    After creating your Creatorlink's sub-domain address(SiteID), you cannot change your Creatorlink's sub-domain address(SiteID) as all the related content and links are connected to your created sub-domain address(SiteID). Therefore, we advise you to choose your sub-domain address(SiteID) carefully.
  • QHow do I change my browser title?
  • A
    1. Open the editor.
    2. Click the 'site settings' menu in the top-left part of the screen.
    3. Click on your Browser Title setting icon
    4. Change your site's name then click the check mark.

    * After making a change to your site in the editor, be sure to click the 'publish' button in the top-right part of the screen to apply your changes to your public site. (Changes made in the editor are saved in your action history, which can be viewed under the 'undo' menu at the top of the screen).




  • QWhat is a “Connect Domain” service?
  • A If you have your own domain(e.g., www.sitename.com), you can link the domain to Creatorlink website(siteid.creatorlink.net).
    You will able to access to the Creatorlink site using the domain. Also, you can set the site address to display the custom domain. 
  • QHow can I connect my domain?
  • A
    1. Choose a site which is using a Premium plan.
    2. Click ‘Connect a Domain’ button next to the Site URL   
        

     3. Enter the domain and click ‘connect’ button.
          

      4. You will get 4 nameservers.
           
       5. Login to your domain provider website.
       6. Add provided 4 nameservers to your domain.

    * It may take maximum 48 hours to connect domain.
    * Please note that if your premium plan expires, your domain connection will also be disconnected.
  • QHow can I register MX Records to use email with custom domain?
  • A You can customize your email address by using your own domain. To do this, you may need to
    connect your domain and email service. When you set up the business email service from Gmail,
    Icloud, Hotmail, Naver Works, Daum Smart Work or more, you will get MX Records. Give us your
    MX Records and domain information and ask us to connect the MX Records with registered domain
    via 1:1 inquiry. We will connect the MX Records with your domain for you. It will take a maximum
    48 hours to take effect.

MANAGE YOUR INFO

  • QHow do I change my email address?
  • A
    The email address that you entered during registration is used to sign in into the Creatorlink site, so you cannot change your email address once registration is complete. Therefore we ask you to carefully write your email address when you register, because it will be used as your ID for the Creatorlink site.

  • QWhere do I change my profile information?
  • A
    1. After signing in, click on your name at the top of the page (it is a menu beside an envelope icon). 
    2. Next click 'My account'. 

    You'll be able to change your profile picture, choose activities that you're involved in, and change your password.

  • QWhere do I change my password?
  • A
    If you go to the same place to change your profile information, you can also change your password there too 
    (see 'Manage my information > Where do I change my profile information?'). 

    Passwords are restricted to lowercase letters, numbers, underscores, between six to twenty characters.

  • QWhat do I do if I forget my Creatorlink password or it gets stolen?
  • A
    1. If you are signed in, you'll need to sign out first. After you've signed out, go to Reset password, or go to the main Creatorlink page (creatorlink.net), and click the 'sign in' button at the top of the page.
    2. Next, click the 'Forgot your password?' link in the center-right part of the page.
    3. After that, you'll need to enter your ID (the email address you use to sign in or first registered with) and the security characters, then click 'Reset password'.
    4. Following this, an email will be sent to the email address you just entered, with instructions on how to reset your password.

  • QHow do I delete my Creatorlink account?
  • A
    Are you really going to delete your account?

    1. Go to the same place to edit your profile information (for more info, see 'Managing your information > Where do I change my profile information?').
    2. Click 'Proceed with deleting your account' link at the bottom of the page.
    3. Another screen will appear informing you on the conditions about deleting your account. You'll need to correctly enter your email address that you use to sign in or first registered with, and your current password.
    4. Next, click 'Delete account'. A confirmation box will appear.
    5. Click 'Delete account' again, to request for your account to be deleted (your deletion request will be reviewed).

    Please keep in mind that any other member, including yourself, will not be able to use the same email address as a Creatorlink member, for thirty (30) days after requesting to delete your account. As well, your site and recent changes history cannot be recovered.

  • QHow can I reapply as a Creatorlink member after deleting my account?
  • A
    If an account has been deleted, a user may reapply for membership after thirty (30) days since the day you request to delete your account.
    A previously used ID cannot be used although thirty (30) days have passed.
    If you want to recover your account after deleting it, you must send an email to help@creatorlink.net within seventy-two (72) hours of deleting your account. 
    After seventy-two (72) hours has passed, your account cannot be recovered, so please be cautious when deleting your account.

  • QHow can I change my profile image and nickname for the site?
  • A

    You can set up your default profile image and nickname at the “My account” page. But if you want to use the specific image and nickname just for the specific site, you set up the profile image and nickname on the dashboard after upgrade the site plan to Basic plan or Business plan.

     

    1. Click the profile image or nickname on the dashboard.


        


    2. You can change the profile image by clicking the hexagon icon.


        


    3. You can change the nickname by entering the text on the text box.


        

     

     

OTHER QUESTIONS

  • QWhere can I check for updates to the Creatorlink website?
  • A
    Notices are communicated through public announcements at the Notices page, or after signing into your Creatorlink account, look for the 'Creatorlink News' section on your dashboard page. 
    We are working hard to enable features, that you need, in the near future, so please remember to check for updates to the site.

  • QHow can I make an inquiry?
  • A
    You can use the 1:1 Inquiry or  Contact us page, or email us at help@creatorlink.net
    In order for us to respond to your questions quickly, we ask you to write a specific question or situation.

  • QHow do I inquire about a partnership?
  • A
    Please send us an email to help@creatorlink.net. We will reply after reviewing your request. 
    Proposals will only be used for reviewing partnership requests.

  • QHow do I check the version of my browser?
  • A
    Usually the last menu of your browser, under the 'Tools' or 'Help' menu of your browser, you should be able to find a menu item called 'About [browser name]'.

    Chrome: (See 'Other info about updating Chrome > Check for an update and see the current browser version on your computer')


    Internet Explorer: (See 'Stay up to date' section and follow up to step 2)

  • QI‘ve made my site, but I can‘t see it at my site address. What‘s wrong?
  • A
    We sometimes undergo maintenance of the site to resolve service problems. If you think that something isn't right, you might need to refresh/delete your browser cache and cookies in order to apply the changes we've made after finishing maintenance. Even though this might be cumbersome, if you don't refresh your cache, you might be using the Creatorlink site prior to our maintenance changes. This might be the cause of something not working correctly.

    We recommend that you refresh/delete your browser cache and cookies regularly to use the most recent version of the Creatorlink site.

    Delete your browser cache - Method 1:

    Press one of the following key combinations, depending on your operating system:

    On a PC (Windows): Ctrl + F5
    On an Apple MAC: CMD + R

    If the problem isn't solved the first time, try refreshing the cache at least one or two more times by pressing one of the above key combinations. If that doesn't work, then you'll need to follow the steps below. (Remember to clear the cache for each tab/window you are using Creatorlink with).


    Delete your browser cache - Method 2

    1. Press Ctrl+Shift+Del on the keyboard (this works for: Chrome, Firefox, and Internet Explorer).
    2. Click 'Delete' or a similar button.

    For a more detailed guide, check one of the links below, depending on your browser and operating system:

    Chrome: In the window that appears, make sure you have at least two checkboxes selected to delete cookies and your browser cache. After confirming that you've selected the checkbox for 'Cached images and files', click the 'Clear browsing data' button.

    Firefox: In the window that appears, click on the bottom pointing icon to see more details. Confirm that the checkboxes for cookies and cache have been selected, then click the 'Delete now' button.

    ◦  Internet Explorer: In the window that appears, make sure that two checkboxes are selected: one for temporary internet files (cache) and one for cookies. Then click the 'Delete' button.

    Safari (Mac) - Click the second tab for Macs: Click on the 'Safari' menu, then click on 'Empty cache...'. Click on the 'Empty' button.

    Safari (PC): Press Ctrl+Alt+E on your keyboard, then click 'Empty', or press the Alt key, click the 'Edit' menu at the top-left corner of the page, click 'Empty Cache', then click 'Empty'.

    3. Close all tabs and windows of your browser, reopen your browser, then sign in  to use Creatorlink again.

    Was this answer insufficient? 
    You can go to your 1:1 Q&A page to ask us a question. Here are some ways to do that:

    A. Follow the link:
    1.  Click on the following link: 1:1 Q&A

    B. On the dashboard page:
    1. Click your name on the dashboard page (the page that displays after signing in)..
    2. Then, click 1:1 Q&A.

    C. In the editor:
    1. Click '1:1 Q&A' button at the top of the page (in the editor) 

  • QHow can I make a file downloadable from my site?
  • A
    You can make a file (pdf, doc, xls, hwp, ppt and more) downloadable from your site
    by using cloud service from Google, Icloud, dropbox or other cloud service and link feature.

    1. Upload your file to your cloud service or host.
    2. Get url from the file in cloud or host.
    3. Go to Creatorlink site and sign in
    4. Click ‘Link’ icon by selecting the text or on the image.
    5. Enter the URL and apply.

  • QWhy is my website slow?
  • A
    There are several reasons that your website getting slow. There are some ways to increase your website speed.

    1. Reduce Image Size
        If you are using big size of images for your website, your site will get slow loading time. To improve your
        loading time, you may reduce the image size by using Photoshop or other graphic editor tools. 

        Recommend: -  Width: under 1920px,, Size: 300~400k


       1. Run Photoshop
       2. Import an image
       3. Click File > Save for Web & Devices (Ctrl + Alt + Shift + S )
       4. Change Quality value to 80~90.
       5. Click Save button.
           
       
    If you do not have Photoshop in your computer, you can use below software instead of Photoshop.

    PIXLR , 
    Photoworks Alsee 

    2. Use Multi-Page Design for Website

    One page design loads all images at the same time and it makes your website slow.
    So if you are using the One-page design for your website and shows lots of images,
    we recommend you to use multi-page design instead of one page design. You can use
    multi-page design by disable the Site Settings > One Page Style option.

  • QCan I use Google Analytics for my Creatorlink site?
  • A
    Yes, you can use Google Analytics by adding Tracking ID to your site. 

    1. Go to Google Analytics 
    2. Create an account and get your tracking ID
    3. Go to Creatorlink site and sign in.
    4. Click Site Information to expand the information area at the dashboard.
    5. Click ‘Register’ button at the Google analytics.
    6. Enter you Tracking ID
       

    7. Click ‘Register’ button
  • QWhat is Facebook Pixel?
  • A

    The Facebook pixel is a piece of code for your website that enables you to measure, optimize and build audiences for your Facebook ad campaigns.

  • QHow can I add Facebook Pixel to my website?
  • A
    1. Sign in to your Facebook(facebook.com) account.
    2. Go to Facebook Pixel tab(링크: https://www.facebook.com/ads/manager/pixel/facebook_pixel/) in Ads Manager.
       
    * You can also go to Facebook Pixel tab by clicking [Assets] > [Pixels] menu in the Ads Manager.

    3. Click ‘Create a Pixel’ button
       

    4. Enter a name for your pixel and click’ Next’ button.

    5. Click ‘Copy and Paste the Code’ option.

    6. Click ‘Email Instructions’ button at the right bottom of Install Pixel window
       

    7. Copy the Facebook Pixel ID
       

    8. Close the Email Pixel Code window.
    9. Go to Creatorlink.net and sign in with your account.
    10. Click 'Site Information' to expand the information area at the dashboard.
    11. Click ‘Register’ button at the Facebook Pixel.
    12. Enter your Facebook Pixel ID and click ‘Register’ button
          
    13. Check your pixel data at the Facebook Pixel page.
    * You may able to check your data after a day from the date that you register the Facebook Pixel ID at your Facebook Pixel page.


  • QCan I customize the link thumbnail image?
  • A

    The screenshot of the published website is used for the link thumbnail image as default image. But you can change the image with the image that you wish to use.

     

    [How to change the link thumbnail image]

    1. Go to dashboard.

    2. Move the mouse over the site screenshot.



    3. Click the ‘Change the screenshot’

    4. Choose the “Image File’ option

    5. Click ‘Upload’ button.
        

    6. Choose and apply the image from your PC.


     

    * If you have already shared your URL to Facebook, Twitter or other and it shows the previous thumbnail image, then it may need a time to show the new image.

     

     

PREMIUM PLAN

  • QWhat is a Premium plan?
  • A

    You will get various features for smooth website management and built branding for your website by upgrading to our Premium plans. Premium plan provides more storage space and traffic, Domain Connection, Favicon, remove Creatorlink brand and more..

  • QIs there a discount for annual payment for Premium plan?
  • AYes, we offer 20% discount when you purchase Premium plan for a year.
  • QHow can I upgrade my site?
  • A
    1. Click ‘Upgrade’ button at the dashboard
    2. Choose a plan and click ‘Select’ button 
    3. Select a Plan Length
    4. Review details and select the payment
    5. Click ‘Subscribe’ button to pay

    * A premium plan only apply to one site. To upgrade multiple sites, you may purchase and apply premium plans per sites.
    * Premium plan will automatically renewal the subscription when you purchase with credit card. If you do not want automatic renewal,
      please uncheck the automatic renewal option from manage premium plan page.
  • QCan I cancel my Premium plan?
  • AYes, you can request to cancel your plan through 1:1 inquiry. You can cancel and get full refund the premium plan in 7 days from the day you subscribe the plan. But if you have over the 7 days from the day you subscribe the plan, you can only remove the automatic renewal option. 
  • QWhat happens to my Creatorlink site if I cancel my premium plan?
  • A Once you cancel your premium plan, all of premium features will be removed from your site and space storage
    and bandwidth will be downgrade to basic capacity. The images you used in previous work will be preserved,
    yet there may be some restriction on the data and others if you exceed the usage of basic capacity.  
  • QHow do I pay for my Premium plan?
  • AYou can purchase a Premium plan by using a debit card, credit card or bank transfer(virtual account).
  • QCan I switch my Premium plan from one site to another?
  • A
    Yes, you can switch your premium plan to another website which does not use premium plan.
    Once a premium plan has been removed from a site, a site will lose all premium services.

    1. Go to Manage Premium Plans page
    2. Click ‘Switch Plan’ button
    3. Select a site to apply a premium plan.
       * Only sites which does not applied premium plan are available.
  • QHow can I turn off the auto renewal for premium plan?
  • A
      1. Go to Manage Premium Plans page
      2. Uncheck the Automatic Renewal option from your applied plan.

       * If you want to turn on the Automatic renewal option again, just check the option again.

MEMBERSHIP

  • QCan I set up membership on my own site?
  • A

    Yes, you can set up the membership by upgrading to the Business plan.

    For more information about business plan, please refer the following URL.

    http://creatorlink.net/upgrade

  • QWhere can I set up the membership for the site?
  • A If you have upgraded your site to Business plan, you can move to membership set up page in two ways.

    1. You can move to the Membership setup page from [Site Information] - [Membership] - [Settings] on the main page.
       

    2. In Edit mode, you can move to the Membership setup page by clicking setting icon from [Site Settings] – [Login/Register] menu.

      


  • QHow can I approve the members?
  • A

    You can approve the members at the Requests menu on the Manage Members page.

    You can approve the member in two ways.



    Automatic : Automatically approve the members when they joined.
    Manual : Manually approve the members at the Requests menu.

  • QWhat is CAPTCHA?
  • A

    A CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) is a program intended to distinguish human from machine input, typically as a way of thwarting spam and automated extraction of data from websites. For your website security, we recommend you to use the CAPTCHA for member registration.

  • QHow can I use the CAPTCHA for member registration?
  • A

    You can enable/disable the CAPTCHA at Basic of Register menu on the Manage Members page.



  • QHow can I modify the registration form for the member registration page?
  • A

    The ID, Password and Email are required for the member registration form. But depend on your service, you can add more items to acquire the member data. Membership collection items must collect at least the minimum number of items required for the service and must be indicated in the Terms of Use and Personal Information Processing Policy

    [Basic Items]



    In addition to the required fields, the default items are Name, Nickname, Phone Number and Address, and date of birth.

     
    [Adding Items]



    You can add more items up to 10 items other than basic items by clicking the ‘Add’.

     
    [Applying the Items]



    You can apply the items to the registration form by checking on the “Use” check box of the each item. If you check on the “Require” check box of the item, the item will be applied as a required item.

    [Preview the Registration Form]



    You may check your registration form by clicking the ‘Preview Registration Form button on the bottom of the Register page.


  • QShould I have the Privacy Policy and Terms of Use?
  • A

    If you provide the service with your website, you must have "Terms of Use" in your website. When a dispute arises, the “Terms of Use” is very important as it is the basis of the judgment. Also, if your site handles the personal information, you should provide the information and acquire the agreement how you gathers, uses, discloses, and manages the personal information data. It fulfills a legal requirement to protect a customer or client's privacy. 

  • QWhere I can edit the statement of Privacy Policy/Terms of Use?
  • AWe provide the sample statement of Privacy Policy/Terms of Use at the Register menu on the Manage Members page. Please modify the sample statements according to the service.


  • QHow can I create a Privacy Policy menu and Terms of Use menu on my website?
  • A

    If you are using the membership registration feature, the Privacy Policy and Terms of Use are required.
    After edit your privacy policy and terms of use, the privacy policy and terms of use pages are automatically created.

    Please follow the steps to add privacy policy menu and terms of use menu on your website.

     

        1. Go to Edit mode
        2. Move to footer
        3. Type the “Privacy Policy” and “Terms of Use” on the text area of the footer

            
        
        4. Select the “Privacy Policy” text.
        5. Click the Link icon in the Text Editor.

       
     
        6. Enter the following URL on the URL field

      /siteinfo/terms


    7. Click “OK” button to apply.
        8. Select the “Terms of Use” text.
        9. Click the Link icon in the Text Editor.

        

     
        10. Enter the following URL on the URL field
              /siteinfo/privacy
             

     

    11. Check on the "Open in a new window" option

    12. Click “OK” button to apply.

  • QHow can I block the member?
  • A

    You can block the member(s) at the Member List menu on the Manage Members page.

        1. Go to Manage Members page.
        2. Click member List menu.
        3. Select the member(s) that you wish to be blocked.

            

        4. Click the “Block” button

            

        5. Click “OK” button on the Block confirm window.

            

    You can check the blocked members on the Block menu.


  • QWhere I can check the blocked members?
  • A

    You can check the blocked members on the Block menu.



  • QHow can I unblock the blocked members?
  • A

    You can unblock the members by clicking the ‘Unblock” button on the Block list in the Block menu.



  • QHow site members can delete their membership from the site?
  • A

    Site members can delete their membership by following steps.


    1. Log in with their account in the site.

    2. Click “My Account” menu


        



    3. Click “Delete Account” at the left bottom site of the My Account Page.

        



    4. Read the notice carefully and check on the agreement.


         


     

    5. Click “Ok” button.

    6. Enter the password on the Password Confirm Window.


       


     

    7. Click “Delete Account” button.


      




  • QHow can I delete the specific site member’s account?
  • A

    You can delete the account by following steps.


    1. Go to Manage Members page.

    2. Click the Member List menu

    3. Select the member who you wish to delete from the list



     

    4. Click the “Delete” button at the left bottom of the list.



     

    5. Read carefully the warning notice and click “OK” button.





  • QCan a user create a new account with deleted account information?
  • A

    Once the account has been deleted, the deleted ID and email address are not re-usable.
    If you want to recover or make reusable with deleted ID and email address, please request to Creatorlink 1:1 inquiry.

  • QCan I download the member list as Excel file?
  • A

    Yes, you can download the member list by clicking the “Excel” button on the right bottom of the Member List.



  • QCan I set the levels for the each member?
  • A

    You can set the levels for the each member at the Member List menu on the Manage Members.
    The levels can be set between the 1 ~ 10. New member will start with level 1.
    The level will be used at the Members Only Page feature.



MULTILINGUAL WEBSITES

  • QWhat is Multilingual Sites?
  • A

    A multilingual Sites feature refers to the ability to support multiple language sites with the same address. 


    For example, if you need Korean and English sites for globalization in the same service, you can set up Korean and English sites using multilingual functions. Then, Korean and English sites exist in the same site address, so you can individually edit and apply the site for each language.



  • QWhere can I set up Multilingual Sites?
  • A
    To use Multilingual Sites, you may upgrade your plan to Basic Plan or Business Plan. 

    You can move to the Multilingual Sites setup page from [Site Information] - [Multilingual] - [Settings] on the main page.



  • QHow many languages are multilingual supported?
  • A
    Multilingual supports a total of 13 languages and the following languages are supported.

    English, 한국어(Korean), 日本語 (Japanese) , 中國語 (Chinese), Español (Spanish), Français (French), Deutsch (Germany), Русский (Russian), العربية (Arabic), Português (Portuguese), हिन्दी (Hindi), Italiano (Italian), Tiếng Việt (Vietnamese)